Trust and Safety
Your protection is our priority
Payment Protection
Stripe escrow. Money released only after job done. Full refund if worker no-shows. Card details never stored. Dispute resolution within 48 hours.
Worker Verification
Government ID required. Address verification. References checked. Test job before going live.
Anti-Scam Rules
No off-platform contact before booking. Stripe only — no cash. All messages logged. Instant ban for fraud.
Review Integrity
Reviews only after completed, paid booking. Negative reviews never deleted. Both sides rated. Fake reviews mean account ban.
Data Protection
GDPR compliant. Full address only shared after booking. Passwords encrypted. Right to deletion anytime.
Dispute Resolution
team@upsy.be · 2-hour response. Full mediation. Refund if quality unacceptable. Worker suspension for repeated issues.